This Privacy Policy explains how Owston Hotel collects, uses, stores, and protects your personal information when you interact with us, whether you are making a booking, staying as a guest, or visiting our website.

When we refer to “personal information”, we mean details or opinions about you that can identify you directly or indirectly.

We are committed to managing your personal information responsibly, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

WHAT INFORMATION WE COLLECT

We collect only the information necessary to manage your booking, deliver our services, and communicate with you effectively. This may include:

Your name, email address, postal address, and phone number
Payment details for processing reservations (see “Payment Information” below)
Details provided when you make a booking or enquiry through our website, by phone, or in person
Identification information provided on check-in (such as driver’s licence or passport number)
Guest preferences, stay history, and communications with our team
Information about additional guests included in your reservation
Any other information you choose to share with us while staying at or contacting Owston Hotel

WHY WE COLLECT PERSONAL INFORMATION

We collect personal information to:

Process and manage bookings and payments
Communicate with you before, during, or after your stay
Personalise your experience and improve our services
Meet our legal and regulatory obligations
Respond to enquiries, feedback, or service requests
Maintain security and ensure guest safety

HOW WE COLLECT INFORMATION

We collect personal information directly from you when you:

Make a reservation via our website, by phone, or through a booking partner
Check-in or complete a guest registration form
Contact us by email, phone, or in person
Subscribe to updates or promotions
Provide feedback or participate in surveys

We may also receive booking details through third-party booking platforms or travel partners that you have authorised to share your information with us.

PAYMENT INFORMATION

All payments are processed securely through trusted payment gateways or merchant providers. Pre-authorisations or charges processed as part of your booking are handled using encrypted, PCI-compliant systems to ensure protection of your financial data.

DISCLOSURE OF INFORMATION

Owston Hotel does not sell or rent personal information to third parties. We may disclose information in the following limited circumstances:

To service providers who assist with hotel operations such as payment processing, IT support, or marketing, only to the extent necessary for them to perform their duties.
Where required or authorised by law, such as to law enforcement or regulatory authorities
When you have given consent for us to share your information with a third party

All third parties engaged by Owston Hotel are required to handle your personal information in accordance with this policy and Australian privacy laws.

KEEPING YOUR INFORMATION UP TO DATE

We take reasonable steps to ensure the information we hold is accurate and current. If any details have changed or appear incorrect, please contact us so we can update your record.

SECURITY OF PERSONAL INFORMATION

We take privacy seriously and use appropriate physical, electronic, and procedural safeguards to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. When personal information is no longer required, it is securely deleted or destroyed in accordance with our data retention procedures.

ACCESSING YOUR INFORMATION

You have the right to request access to the personal information we hold about you, or to ask for corrections. Requests can be made by contacting us directly. We may be required by law to retain certain records even after your stay has ended.

OVERSEAS DISCLOSURE

Owston Hotel does not routinely transfer personal information overseas. If we ever need to share data with an overseas service provider (for example, for secure cloud hosting or booking management), we will ensure appropriate privacy safeguards are in place and that any transfer complies with Australian privacy law.

UPDATES TO THIS POLICY

This policy may be updated periodically to reflect operational changes or updates to privacy legislation. The most current version will always be available on our website.

If you have any questions, concerns, or requests about how your personal information is handled, please contact us at hello@owstonhotel.com